Privacy and cookies

Privacy

Nigel Nunn Flies is committed to protecting your privacy.
We have a duty to protect any information given by you at the time of ordering or when making an enquiry, by whichever means lawfully, under the terms of the Data Protection Act 1998 and updated by the General Data Protection Regulations (GDPR) which came into effect in May 2018.
The following is a guide to how and why Nigel Nunn Flies collect information from you, who the information is disclosed to and what your rights are.
You can access Nigel Nunn Flies website and browse without disclosing your personal data.
When you register as an online customer you will be asked to provide certain information about yourself.
All transactions that you initiate online with Nigel Nunn Flies are confidential.
Sales can be concluded in English only.
Information will not be disclosed to any other party unless you give explicit instructions or there is a legal obligation to do so.

Cookies are small text files stored on your computer by your browser. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, progress through checkout and access your account. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site but will not be able to order online.

We have relationships with carefully selected suppliers who may also set cookies during your visit. Our primary suppliers are as follows:

If you pay online by credit or debit card we share your name, billing address, email address and total order value with our card processing gateway, Square. They use this along with the card details you enter on their system to authorise your card payment and for fraud prevention. Square's privacy policy is available at https://squareup.com/gb/en/legal/general/privacy.

If your order is delivered by Royal Mail, we share your name, delivery address, email address, mobile phone number (if entered) and safe place request (if entered) with them. This is to allow them to deliver your parcel and provide tracking information and updates for you. Royal Mail's privacy policy is available at https://www.royalmail.com/privacy-policy

If your order is delivered by DPD, we share your name, delivery address, email address, mobile phone number (if entered) and safe place request (if entered) with them. This is to allow them to deliver your parcel and provide tracking information and updates for you. DPD privacy policy is available at https://www.dpd.co.uk/privacy_policy.jsp

We use Wix.com to host our website. Wix.com privacy policy is available at https://www.wix.com/about/privacy

We use Google Analytics to track website visitor numbers, page popularity and other similar data. Google will use your IP address and a cookie to track this. The information available to us from Google Analytics is aggregated and anonymised, which means we cannot identify you as an individual. If you wish to block access to Google's cookies in your web browser this will not affect your ability to order from our website. Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245

If you wish to change your permissions, on your internet browser go to preferences and the privacy section to change you permissions.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide in any other way.
We collect the IP address to connect your computer to the internet; login; email address; password; billing details; computer/connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages and page interaction information.
We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendation and personal profile.
Nigel Nunn Flies does not record credit or debit card information on its website.

Why do we collect this information?

We collect such personal and non/personal information for the following purposes:

To process your online order.
To administer this website and operate the most efficient possible service for you.
To provide our users with ongoing customer assistance and technical support.
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

How do we use this information?

How do we store, use, share and disclose our site visitor's personal information?

We will only use your email address or telephone number to contact you to fulfil your order.
We do not use your personal information for marketing purposes.
Nigel Nunn Flies uses a carefully selected number of service providers for specialist functions, which may change occasionally. These include Royal Mail and DPD for delivery services and Wix.com for website design and hosting.
Nigel Nunn Flies online shop is hosted on the Wix.com platform. Wix.com provides us with the platform that allows us to sell our products and services to you.
Your data will be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Squareup.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your account/purchase, to troubleshoot problems with your account or to resolve a dispute.
For these purposes we may contact via email, telephone or text message.

We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect , how we use it and under what circumstances, if any, we use and/or disclose it.

Your rights

You have a right to request a copy of any personal data held by Nigel Nunn Flies at any time in order to check its accuracy. If you wish to do this, please write, in English, explaining your interest is in the personal data maintained by Nigel Nunn Flies to:

Nigel Nunn Flies

5 Westwell Park

Well Street

West Malling

Kent

ME19 6JW